Contact Us
Found a calculation bug? Need a grading system added? Have a feature idea or a general question? This page explains the fastest way to reach us and what information to include so we can help you quickly.
How our support process works
SmartCGPA is a small, focused team. We triage requests in two places: GitHub (for technical issues and feature work that benefits everyone) and email (for private or commercial inquiries). Using the right channel means you get a faster, more useful response.
1. Choose the right channel
Bugs, feature requests, and grading system additions go on GitHub so the community can see and contribute. Private matters go to email.
2. Include the right details
For a calculation bug, we need your grading scale, the grades you entered, the result you got, and what you expected. Without this we cannot reproduce the issue.
3. Expect a response within 2–5 days
Email inquiries are answered within 2–3 business days. GitHub issues are triaged weekly. Complex grading system additions may take longer depending on verification requirements.
Contact channels
Use the table below to find the right channel for your type of request.
Bug Report
Calculation produces a wrong result or something is broken
Feature Request
You have an idea to improve a tool or want a new calculator
Grading System Request
Your country or institution is missing or uses incorrect values
General Inquiry
Partnerships, licensing, media, or anything else
What to include in a bug report
The single biggest factor in how fast we can fix a calculation bug is whether we can reproduce it. A good bug report includes everything we need to see the exact same result you saw. Here is what to collect before reporting:
- 1
Which calculator and URL
Tell us which page you were on, e.g. "the CGPA Calculator at smartcgpa.com/cgpa-calculator".
- 2
Your grading scale and grade mappings
Which scale did you select (4.0, 5.0, 10.0)? If you customised the grade map, list the letter grades and point values you used.
- 3
The exact courses, grades, and credits you entered
List each course in the format: "Course Name — Grade — Credit Hours". For example: "Maths 201 — A — 3 credits".
- 4
The result you got vs. the result you expected
Tell us both numbers. If possible, share how your institution or handbook calculates the expected result so we can see the discrepancy.
- 5
Optional: a screenshot
A screenshot of your inputs and the result is the fastest way to communicate the problem. Please redact or blur any personal information before attaching.
We welcome feedback on any aspect of the site — tool design, missing features, confusing UI, content errors, or anything else. Even a short note telling us what worked or what frustrated you is valuable and helps us prioritise improvements.
You do not need to file a formal GitHub issue for general feedback. A brief email with the subject line [SmartCGPA] Feedback is perfectly fine. We read every message, even if we cannot always reply to each one individually.
Frequently asked questions
Frequently Asked Questions
Most questions about how calculations work are already answered in the FAQ section on each calculator page. Visit the relevant tool and scroll down to see the formula, worked example, and common questions.
For information on how formulas, rounding, and grade mappings work across all tools, see our Calculation Methodology page.